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Refund Policy

At Chic Jewellery, we strive to provide you with high-quality jewellery and an exceptional shopping experience. If you are not completely satisfied with your purchase, our Refund Policy outlines the process for returning products and receiving a refund.

Please read the policy below for full details on how we handle returns, refunds, and exchanges.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Timeframe: You must request a refund within [X] days from the date of delivery. After this period, we cannot accept refund requests.
  • Condition of the Item: The product must be in its original condition, unworn, and undamaged. It should be returned with all original packaging, tags, and certificates (if applicable).
  • Exclusions: Customized, engraved, or specially made-to-order jewellery is not eligible for a refund unless the item is defective or damaged upon arrival.
How to Request a Refund

To initiate a refund request, please follow these steps:

  • Contact Us: Reach out to our customer service team via E-mail@ChicJewelery.NET or (213) 406-0636. Include your order number, the item(s) you wish to return, and the reason for the return.
  • Return Authorization: After receiving your request, our team will provide you with instructions and a Return Authorization (RA) number. This is required for processing your return.
  • Return the Item(s): Once you receive the RA number, securely pack the item(s) and ship them to the address provided by our customer service team. You are responsible for the cost of return shipping unless the item was defective or incorrect.
  • Refund Processing: Once we receive the returned item(s) and verify that they meet the refund eligibility criteria, we will process your refund.
Refund Processing Time

Refunds will be processed to the original method of payment. Please note the following:

  • Credit/Debit Card: Refunds typically take [X] to [X] business days to reflect on your statement, depending on your card issuer.
  • Other Payment Methods: Refunds may take up to [X] business days, depending on the payment service provider used for the original transaction.
Defective or Damaged Items

If you receive a defective or damaged item, please contact us within [X] days of delivery. We will provide a full refund, including return shipping costs, upon receiving the item. Alternatively, we can offer you an exchange or a repair, depending on the issue.

  • Provide clear photos of the damage or defect along with your order number.
  • We will guide you on how to return the item for a full refund or exchange.
Exchanges

If you would prefer an exchange rather than a refund, please reach out to our customer service team. We are happy to assist with the exchange process as long as the item is in original, unused condition.

Please note that exchanges are subject to product availability, and any price differences between the original and exchanged item(s) will be charged or refunded accordingly.

Non-Refundable Items

The following items are non-refundable:

  • Customized or Engraved Jewellery: Any jewellery that has been personalized with engraving or custom modifications cannot be refunded unless it is defective.
  • Sale or Clearance Items: Items purchased as part of a sale or clearance event are not eligible for refunds, except in cases of defect or error in the order.
Shipping Fees

Shipping costs are non-refundable. If your order is eligible for a refund, the refund will only cover the cost of the item(s) returned. You are responsible for the return shipping fees unless the item was defective, damaged, or sent in error.

International Orders

For international orders, return shipping costs and any customs duties or taxes are the responsibility of the customer. Please ensure you check your local import regulations before purchasing.

Changes to This Policy

We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy. By continuing to shop with us, you agree to the most current version of our policy.

If you have any questions regarding our Refund Policy or need assistance with a return, please don’t hesitate to contact our customer service team at: